Wednesday, December 28, 2011

Customer Loyalty - SMS

SMS Store Management Suite has a new Loyalty Server available, designed to enhance the customer loyalty offering for customers running SMS in a multi store environment.  The Loyalty server provides the ability to manage up to 35 separate loyalty rewards programs simultaneously across all stores within a chain.  Points are issued and redeemed within a single SQL Database that each store accesses in real time.  
The system supports both card based loyalty and card-less loyalty.  For example a reward can be setup based on single sale criteria, without a card swiped within the sale; the system will store the reward and generate a unique single use reward issuance.  This reward will be printed on the bottom of the receipt and available for redemption in any store, validated against the central database.

The new Loyalty Server can also be configured to manage internal Gift Card sales and redemptions.

For more information contact your STCR representative at (607) 757-0181.

Thursday, December 22, 2011

The New IBM Self-Checkout

IBM's Latest Self Checkout software update
STCR has recently completed training and is selling and installing IBM's latest software solution for enhanced self-checkout which IBM calls CHEC (IBM Checkout Environment for Consumer-Service V6.5).  Included in this latest release of the software are the following enhancements: 

·       Several Cash handling enhancements leading to higher lane availability
·       New Cash Tracking and Reporting enhancements
·       User Interface enhancements which include the ability to allow a shopper to use an accessibility mode which makes access to the SCO easier for customers with disabilities
·       New icons for each major button which are easily recognizable by all worldwide users
·       Modified the implementation of the "CLOSED" screen to provide more flexibility and allows lane to open more quickly
·       CHEC 6.5 is the prerequisite software level required to run the new IBM Self Checkout System 6

Also available is the above mentioned newly released IBM SCO hardware called System 6 which has its own enhancements.

·       Enhanced modularity
·       Smaller footprint
·       Availability of optional bill and/or coin recycling
·       Standard high-capacity coin hopper for easier refills
·      Intuitive user experience with follow me LED lighting and 100% above-the-counter consumer interaction
·       Supports the CHEC accessibility mode
·       Front-end serviceability

Thursday, December 8, 2011

STCR Welcomes Elm City Market

Elm City Market based in New Haven, CT opened its doors to the public this month.  Elm City is a member-owned market that has a passion for local and regional products.  The Market was designedwith a mission of creating a highly-efficient, sustainable and healthy grocery store for years to come. The decision to go green was based on a healthy, efficient store creates an ideal environment for members, shoppers, employees and most importantly, the produce and products contained within.  The end result has been beautifully executed, contributing to the first LEED® ND Platinum certified project in the country.   Throughout construction, nearly 90% of all waste was diverted from landfills by recycling waste.  The majority of equipment within the store is local, recycled and refurbished to meet the Market’s quality and energy efficiency standards.

The store has been designed to harbor a strong connection between the indoor and outdoor spaces, encouraging the market and patrons to expand outdoors, engaging the neighborhood with access from three streets, outdoor café seating, outdoor produce and merchandising.

Finishes are low-VOC, formaldehyde-free, recycled and renewable and sourced locally where possible.  One such feature element is reclaimed Berkshire barn wood utilized for checkout stands, display cases, accent ceiling work and signage backdrops.  An abundance of natural light fills the store while not increasing heat through a high-performance window wall system.  This saves on lighting and cooling energy, while also creating a vibrant streetscape for pedestrians.

The electricity, heat and hot water to the store will be provided by renewable energy via an on-site 400 KW

fuel cell, increasing the store’s delivered energy efficiency from the standard 30% from grid power to 90%.  The refrigeration systems within the Market are of the highest efficiency possible and selected for their ongoing green operation.  The refrigeration equipment is 30% more efficient than standard, a huge energy saver considering a grocery market typically expends 60% of its total energy on refrigeration.  The refrigeration equipment will tie directly into an energy recovery system, allowing all waste heat to be re-used within the building, not exhausted to the atmosphere.   Additionally the refrigerant from the system is re-used to preheat the domestic hot water for the Market.  Both measures lower the store’s need for natural gas heating. The back-up heater is a 96% efficient condensing gas water heater.

The kitchen exhaust air ties directly into an energy recovery wheel, allowing the same air for exhaust to be used for the Market’s ventilation.   Exhaust and ventilation are controlled via a three zone variable volume system connected to CO2 and temperature sensors, so the system is only run when necessary.  The Market’s high-efficiency water source heat-pumps use approximately 30% less energy for cooling compared to the standard split system design.

Lighting controls modulate light output in stages using photo-eyes located in zones throughout the entire Market. The abundance of natural light in the store during the day will allow the Market to save on lighting energy. The lighting systems are also fully dimmable and controlled by occupancy sensors.  Track lighting throughout the store is LED. Additionally all refrigerated cases are lit via LEDs, saving lighting and cooling energy.

The market installed the IBM SurePOS 300 Cash Registers from STCR.  IBM’s planet-friendly technology saves power, lowers heat and reduces noise while increasing reliability.