Need Help? Call Us!

With any technology come the challenges of the various issues it can present.  When technology is mission critical, access to quick competent support is vital.  The STCR Technical Support Team answers your calls quickly and solves most issues within moments of the initial call.

Our Technical Support Center is staffed with a highly qualified, seasoned team of Retail Systems Analysts who get continual product education.  As a Premier Business Partner with over 45 years of experience, direct access to development support teams, fully functional physical and virtual machine labs, technical knowledge bases, etc., we have all the resources necessary to provide you the high level support needed to resolve any issue you have.  In addition, we have a first rate team Technical Account Managers and implementation specialists.  This network of resources allows us to dispatch key personnel directly to your store to provide emergency on site services and custom solutions. 

We use a state of the art call tracking system to monitor all our calls.  It supports process automation to escalate and ensure follow up.  We also offer a web portal to the help desk system to allow customers to open new calls and view history.  We have fully functional lab systems to enable us to test and determine recreate scenarios on reported issues.  STCR’s help desk team is available at any time of the day or night to help keep your store running smoothly. 

There is only one number you need to call – (607) 757-0181 - for any issue you have when you have the Help Desk coverage.  And in an effort to constantly improve our support services every customer has an opportunity to let us know how we are doing by participating in our ‘Satisfaction Call back’ process.  We understand the mission critical nature of the solutions we provide our customers and take pleasure in knowing we help them get the most out of their investment.  If you are interested in finding out how to get on our support plan, contact us right away.