As an Independent Grocer always looking to improve your business and cut costs it can be tempting to see your annual maintenance expense on your POS system as unnecessary. Understanding the
mindset and the temptation to reduce maintenance expenses, there are many third party service organizations trolling the market offering plans with a significant cost reduction.
However, the technicians are not trained by the manufacturers and are not as highly skilled and capable of resolving issues quickly. Also, the quality of replacement parts are not equivalent and there is a reduced service level and dedication to issue resolution.
Choosing a service provider like this can be a costly mistake. The POS system is mission critical and some unfortunately don’t perceive the value of quality support until it is too late. Below is a breakdown of the three types of maintenance offered by STCR:
Hardware maintenance: Consists of Contract Management, Asset Management, Remote Diagnostics, Call Dispatch and Coordination, Call Tracking, Call Resolution, Incident History
Software maintenance: Consists of Access to software developer support and are entitled to upgraded software levels (upgrade implementation services not included)
Remote Help Desk Support: Consists of 24x7x365 access via phone internet and email, Remote diagnostics, Call tracking, Call resolution, Remote program upgrades, Answering 'how to' questions, Software personalization changes, Some setup and configuration changes, Tax table updates, Backup verification, Disaster recovery, Incident reporting, Closed call automatic notification, Satisfaction follow up call backs, Online Help Desk portal access to open new calls and review call history.
As you see the list of valuable benefits is extensive and the costs are fixed. Without this coverage you run the likely risk of costly excessive down times and service bills on an as needed basis, software upgrade license fees, and all the other intangible costs of your system not performing properly and tying up your personnel. Typical to most service organizations, resources are prioritized for maintenance clients. Don't make the mistake of leaving your business exposed to these unavoidable situations, and remember as your equipment ages the likelihood of these failures increases. By using a service oriented company with a customized coverage plan in place that provides peace of mind and allows you to focus on the other important aspects of growing your business. Protect your investment and know you are covered bumper to bumper. If you have any questions or needs regarding STCR maintenance offerings speak to one of our knowledgeable Sale Representatives.
