The Importance of Maintenance

As an Independent Grocer who is always looking to improve your business and cut costs it can be tempting to see  your annual maintenance expense on your POS system as unnecessary expense.  There are many third party service organizations trolling the market offering plans with a significant cost reduction.  You need to consider the reasons it is cheaper:  the technicians are not trained by the manufacturers therefore not as highly skilled; the quality of replacement parts are not equivalent; there will be a reduced service level and dedication to issue resolution.   Using these vendors can be a costly mistake.  So what value does maintenance have for you?  Below is a breakdown of the three types of maintenance offered by STCR:

1. Hardware maintenance:

·       Contract Management
·       Asset Management
·       Remote Diagnostics
·       Call Dispatch and Coordination
·       Call Tracking
·       Call Resolution

2. Software maintenance:

·       Access to software developer support
·       Entitled to software level upgrades

3. Remote Help Desk Support:

·       24x7x365 access via phone internet and email

·       Remote diagnostics
·       Call tracking
·       Call resolution
·       Remote program upgrades
·       Answering 'how to' questions
·       Software personalization changes
·       Some setup and configuration changes
·       Tax table updates
·       Backup verification
·       Disaster recovery
·       Incident reporting
·       Closed call automatic notification
·       Satisfaction follow up call backs
·       Online Help Desk access for to open new calls and review call history

As you see the list is extensive and the added benefit is the costs are fixed.  Without this coverage you run the risk of costly excessive down times and service bills on an as needed basis, upgrade software license fees, and all the other intangible costs of your system not performing properly.  Typical to most service organizations, resources are prioritized for maintenance clients.  Don't make the mistake and leave your business exposed to these unavoidable situations.  Protect your investment and know you are covered.  If you have any questions regarding STCR maintenance offerings speak to one of our knowledgeable Sale Representatives (607) 757-0181.