We maintain a team staffed with a highly qualified seasoned
Retail Systems Analysts who are constantly updating their skills with ongoing
product training. We are always on
stand-by to provide immediate assistance.
As an IBM Premier Business Partner we consistently demonstrate a proven
capability to deliver knowledgeable technical support; ensuring positive
outcomes and achieving one of the highest customer satisfaction rates.
With an active Help Desk
maintenance agreement in place access to our technical support team is only a
phone call away. You can reach us
anytime at 800-776-6576. With a quick
call you are speaking to a live person who gathers some basic information. This initiates an issue ticket that is
assigned to a team member who starts promptly assisting you. We appreciate the importance of getting
timely answers and resolutions in a busy supermarket environment and always
work quickly to meet those needs.
We also understand not every situation requires immediate
assistance and people welcome convenient alternatives to submitting support
requests. With this in mind we launched
the STCR Online Help Desk web
portal, enabling our customers to open a new incident as well as review the
status and history of previous incidents.
Email is yet another option to begin the process. We use an industry leading call tracking system
to monitor all calls. It supports
process automation to escalate and ensure follow up.
In an effort to constantly improve our support services every
customer has an opportunity to let us know how we are doing by participating in
our ‘Satisfaction Call Back’ process. We know our systems and that
support is critical to our customers' operation. We take an active interest in soliciting this
vital feedback. Of course everyone loves
to hear how great they're doing, but more importantly we value the insights
that help us improve our service delivery and always move quickly to correct
any reported concerns.
STCR knows very well our clients' businesses depend on these
systems and our support. It has always
been our mission to deliver exceptional service and proven solutions. We are constantly striving to achieve the
highest level of customer satisfaction.
Discover the difference we can bring and let us help take care of your
business. We're just a phone call away.
