When experiencing an
issue with your PIN pad device, one of the first things a help desk technician
will have you do is swap the PIN pad with a known working one.
This is one of the easiest ways to pinpoint
exactly which part is failing.
If the
issue follows the PIN pad to a different register, it can easily be determined
that the problem is with that PIN pad.
If
it stays at the register, then swapping the PIN pad cable out will determine if
the issue is with the cable or the register.
This way it can easily and accurately ensure the failing element is
correctly identified, minimizing down time due to improper diagnosis.
Many times the reason a PIN pad is not working
properly is due to a loose cable connection.
Swapping it out will correct the issue because
you reseat the connections, resolving the issue.
Another suggestion is to have a spare PIN pad and a PIN pad
cable. This will not only save time
swapping out the PIN pad, but also will restrict any downtime to the one
affected lane instead of taking down an additional lane. Another big advantage of having a spare is if
it is determined to be an issue with the PIN pad or cable, you can use your
spare until a replacement PIN pad or cable is sent to your store, again
eliminating costly downtimes. If you
decide to keep a spare unit available, you should always swap out any
replacement units once received from the processor with a known working unit to
ensure the replacement also works. This
will also guarantee the spare unit should work when needed as well.
